Refund policy

Returns & Refunds

Thank you for shopping with Dream Glory Co. 💕 Every order means so much to our small business. Because many of our products are made-to-order or created specifically for each customer, please review the following policy before placing your order.

Returns & Exchanges

Due to the made-to-order nature of many of our products, we generally do not accept returns or exchanges for change of mind, incorrect size selection, color preference, or other customer ordering errors.

Please carefully review product descriptions, sizing information, colors, and personalization details before completing your purchase.

If you have a question about an item before ordering, please feel free to contact us. We’re happy to help!

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive an incorrect item due to an error on our part, please contact us within 7 days of delivery.

Please include:

• Your order number
• A description of the issue
• Clear photos showing the item and the problem

Once we review the information, we will work with you to make it right. Depending on the situation, we may offer a replacement or refund.

Please do not discard the item until your request has been reviewed.

Sizing

Please review the size information provided in each product listing before ordering.

Because apparel is made to order, we cannot offer a refund or free replacement if the correct size was produced and shipped but the customer selected the wrong size.

If we send a different size than the size shown on your order confirmation, please contact us so we can correct the issue.

Personalized & Custom Items

Personalized and custom-made products are final sale once production has begun.

Please carefully check names, dates, spelling, colors, sizes, and any other personalization information before submitting your order.

If Dream Glory Co. makes an error when creating your personalized item, please contact us within 7 days of delivery so we can make it right.

Handmade & Printed Items

Because some Dream Glory Co. products are handmade or individually produced, slight variations in placement, appearance, or color may occur.

Colors may also appear slightly different depending on your phone, computer, or device display. Minor variations that do not affect the quality or intended use of the product are not considered defects.

Refunds

Approved refunds will be issued to the original payment method.

Please allow time for your bank or payment provider to process and post the refund after it has been issued.

Original shipping charges are generally non-refundable unless the refund is due to an error by Dream Glory Co.

Order Changes & Cancellations

If you need to change or cancel an order, please contact us within 1 hour of placing your order.

Once an order has entered production, it may no longer be changed or canceled.

Contact Us

If there is a problem with your order, please contact us and include your order number and details about the issue.

We want you to love your Dream Glory Co. purchase, and if we make a mistake, we’ll work with you to make it right. 💕✨

Thank you for supporting Dream Glory Co.!