Shipping policy

Thank you for shopping with Dream Glory Co.! 💕 Many of our products are made or prepared especially for you.

Please allow approximately 5–7 business days for your order to be processed and prepared for shipment. Processing time does not include weekends, holidays, or shipping/transit time.

During holidays, sales, new releases, or periods of high order volume, processing times may be slightly longer.

Shipping
Once your order has been completed and shipped, you will receive a shipping confirmation with tracking information at the email address provided during checkout.

Estimated delivery times shown at checkout begin after your order has been processed and shipped. Carrier delivery estimates are not guaranteed.

Dream Glory Co. is not responsible for shipping delays caused by the carrier, severe weather, holidays, incorrect addresses, or other circumstances outside of our control.

Shipping Addresses

Please double-check your shipping address before submitting your order.

If you notice an error, contact us as soon as possible. We will do our best to update the address if your order has not yet shipped.

Once a package has been shipped, Dream Glory Co. cannot guarantee that the shipping address can be changed or redirected.

If an order is returned to us because of an incorrect or incomplete address provided at checkout, the customer may be responsible for additional shipping costs to have the order resent.

Packages Marked “Delivered”

If tracking shows that your package was delivered but you cannot locate it, please first check around your property, with household members or neighbors, and contact the shipping carrier.

Sometimes carriers mark packages as delivered shortly before the package actually arrives.

If you still cannot locate your package, please contact us and we will do our best to assist you with the next steps.

Please note that Dream Glory Co. cannot automatically replace or refund an order solely because tracking shows it was delivered but the package cannot be located. Each situation will be reviewed individually.

Lost or Damaged Packages

If tracking appears to show that your package has been lost in transit, please contact us so we can help determine the appropriate next steps with the shipping carrier.

If your package or product arrives damaged, please contact us within 7 days of delivery and provide your order number along with clear photos of the packaging and damaged item.

Order Changes & Cancellations

Changes or cancellations must be requested within 1 hour of placing your order.

Because many Dream Glory Co. products are made to order, we cannot guarantee changes or cancellations once production has begun.

Multiple Items

Orders containing multiple products may occasionally arrive in separate packages. If this happens, you may receive more than one tracking number.

Questions About Your Order?

If you have any questions about processing, shipping, or an existing order, please contact us with your order number, and we’ll be happy to help. 💕

Thank you for supporting Dream Glory Co. Your support of our small business truly means so much to us! ✨